Q. Can I Replace or Exchange the Product if I Don't Like?
A. Replacement or exchange shall be given only if there are any damages (Unboxing video is must). For replacement, the item needs to be couriered back to the address we provide and we shall replace it and courier once we get back your parcel.
Q. How many days does it takes to Deliver the Product and Do you have express shipping ?
A. The whole Delivery Process takes 4 to 8 working days (Please do provide a valid Indian number for Orders Within India) and NO, we don't have Express Shipping.
Q. Can we Cancel the Order?
A. NO. Once the Order has been placed there is no Cancellation.
Q. Do You Ship Worldwide?
A. YES we do worldwide shipping. Shipping charges will be 2500 INR. The whole Process takes 5 to 15 Working days to receive the Parcel.
Q. Can we use international cards for payment?
A. NO we don't accept International cards. You can either use any Indian mode of payment or can use PAYPAL to place your order.
Q. Does the Jewellery come with Backrope?
A. YES. You can also buy Backchain separately in our website.
Q. Will the Product be Exactly as shown in the Picture?
A. As these are handcrafted by our local artisans so there shall be minute differences from piece to piece but not any major differences, no exchange shall be given based on a small minute differences!
Q. When and How do I Track my Parcel?
A. Once the item is shipped, the tracking shall be updated to your SMS/MAIL, Please click on the Tracking number and Track your Parcel .
Q. What is the Jewellery made of?
A. All of the products are made with base of alloy/brass/copper/iron coated with matte/imitation golden color. None of the jewellery sold on the website are one gram gold or real silver or real gold jewellery.
Q. Is there any guarantee/warranty for products?
A. No. There is no explicit guarantee / warranty. But we promise to deliver premium quality jewellery to you.
Q. How do I track my order?
A. If you have an account created with us, the order details are available on our main page. The tracking details are sent to the mail. If you have placed an order as a guest, the tracking details will be available on your given mail ID.
Q. Can I polish the jewellery?
A. Artificial jewellery can not be polished.
Q. Will the products be checked for damage before dispatch?
A. Every product is checked for damage and is repacked before shipping. It is also packed with a lot of love.
Q. What will be the Size of the product?
A. The approx. size in terms of dimensions and weight are mentioned in the description of the post.
Q. Will the product delivered match the image shown in the website?
A. We ensure to take pictures on natural lighting so the customers receive products as they see on the image. Rest assured, you can be sure of it.
Q. Can I speak to someone about a problem on the website?
A. We always welcome your valuable feedback and strive to offer you the joy of jewellery shopping with every visit. You can contact us by email firstname.lastname@example.org or Instagram us @ daivik.in
Q. Do you have a physical outlet?
A. No, we do not have a physical shop yet.
Q. How do I know if my order has been confirmed?
A. You will receive an order confirmation email immediately.
Q. When will my order be delivered?
A. We usually deliver within 4-9 Business days of placement of the order.
Q. What are the available payment options?
A. We support Credit Card, Debit Card, Net Banking, NEFT, IMPS, Paytm and other wallets, UPI via BHIM UPI , Google Pay, PhonePe, Amazon, etc,
Q. What is the ‘Save the Card’ option on the payment page?
A. This feature allows you to enter your financial details and save it for future use, which will make your checkout quicker. Your information is kept safely on our secured payment gateway and you will still be asked for verification to complete future transactions.
Q. What should I do if I have not received my order within the promised delivery timelines?
A. Please Email us your order ID with details stating your concern from the registered e-mail ID/phone number.